Troubleshooting

Work through the matching row. If none fit, contact us.

Sign-in

• Google finishes in Chrome, app still logged out - start Google from inside the Unfiltered Grace app, not from Safari. See Accounts and sign-in.
• Apple sign-in failed - email us from the address on the account.
• Confirmation email never arrives - check spam. Request a new confirmation from login.

Real Talk

• No words for a long time - a few seconds of “Preparing…” is normal; text should start appearing shortly after. If nothing appears for ~30 seconds, check your connection, wait for the attempt to finish, then tap again once. Do not tap several times; each start can count against your monthly limit.
• Words appear all at once at the end - that should not happen on a current build. Force-quit the app or hard-refresh the site, then try again. If it persists, note the time and contact us.
• Empty or cut-off response - retry once. If it keeps happening, note the time and email us.

Recording and upload

• Failed to start recording - allow Microphone. On iPhone use the Unfiltered Grace app, not a bookmark of the website.
• Recording dies when you switch tabs - it should not. Only Stop should end a recording. Update the app if you are on an old version.
• Lock-screen / Dynamic Island panel still showing after Stop - open Unfiltered Grace once, or force-quit and reopen. Orphan panels clear on the next launch.
• Upload stuck partway - stay on the screen. If you left, open RECORD and use Upload saved recording if it appears.
• Processing failed after upload - try Upload saved recording if the app offers it.

Playback

• Loading Audio forever - check your connection and try again. If you hear the device voice on a paid plan, the banner should say the premium voice was unavailable.
• No sound on iPhone - unmute the ringer switch.

Offline or “Can’t reach Unfiltered Grace”

If the phone is offline, Unfiltered Grace may still show saved journal entries you already opened on that device. Real Talk, recording upload, and new saves need a connection.

If the app says it cannot reach Unfiltered Grace while you are online, close the app fully and open it again. If it keeps happening, contact us.

Billing

• Paid, still on Grace - wait a minute, then refresh Usage & billing. Still wrong: email us with the account email, not the card number.
• iPhone purchases - buy or restore on Usage & billing in the iPhone app (Apple ID). Use Restore purchases after a reinstall or on a new device.