Troubleshooting

Work through the matching row. If none fit, contact us.

Sign-in

Google finishes in Chrome, app still logged out — start Google from inside the Unfiltered Grace app, not from Safari. See Accounts and sign-in.
Apple sign-in failed — email us from the address on the account.
Confirmation email never arrives — check spam. Request a new confirmation from login.

Spinner forever — check your connection. Wait, then tap again. Do not tap several times; each start can count against your monthly limit.
Empty or cut-off response — retry once. If it keeps happening, note the time and email us.

Failed to start recording — allow Microphone. On iPhone use the Unfiltered Grace app, not a bookmark of the website.
Recording dies when you switch tabs — it should not. Only Stop should end a recording. Update the app if you are on an old version.
Upload stuck partway — stay on the screen. If you left, open RECORD and use Upload saved recording if it appears.
Processing failed after upload — try Upload saved recording if the app offers it.

Loading Audio forever — check your connection and try again. If you hear the device voice on a paid plan, the banner should say the premium voice was unavailable.
No sound on iPhone — unmute the ringer switch.

Check that the phone is online, then close the app fully and open it again. If it keeps happening, contact us.

Paid, still on Grace — wait a minute, then refresh Usage & billing. Still wrong: email us with the account email, not the card number.
No checkout in the iPhone or Android app — that is expected. Pay on the website. Billing and plans.